PRIVACY POLICY

Last update: March 2023

I. General Information

Your privacy and the protection of your personal data are important to ALANCC SRL, located in Dragomirești Deal, Ilfov, Str. Margaretelor nr. 6–8A, acting as data controller (“we”, “us”, “our”).

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use the website Shopicez.com (the “Website”).
The Policy applies to all visitors, customers, and users of the Website.

By using this Website, you acknowledge that you have read and understood this Privacy Policy.

II. Categories of Personal Data We Process

We may collect the following types of personal data:

1. Customers

If you place an order or create an account, we may collect:

first and last name
email address
phone number
billing and delivery address
order information and payment method (no full card details are stored)
information about your activity on the Website (preferences, viewed products, interactions)
any information you provide voluntarily (messages, inquiries, support requests)

If you register using Google or Facebook, we receive your public profile data (name and email).

If you begin an order and do not complete it, the email entered is not stored unless you agree.

2. Website Visitors

If you browse the site or contact us via forms, we may collect:

name and email (if entered voluntarily)
message content
technical data (IP address, device type, browser type, usage data, pages viewed)

Technical data may be collected through cookies. For more details, see the Cookie Policy.

III. Purposes and Legal Grounds for Processing

1. Contractual Purposes

We process your personal data to:

receive, confirm, ship, and invoice your orders
notify you about order status, delivery, or returns
provide customer support
manage your account

Legal basis: Performance of a contract (Art. 6(1)(b) GDPR).

2. Legal Obligations

We process your data to comply with tax, accounting, and archiving laws.

Legal basis: Legal obligation (Art. 6(1)(c) GDPR).

3. Marketing Purposes

We may send newsletters or promotional messages only with your explicit consent.

Consent must be freely given, separate from the ordering process, and can be withdrawn at any time via:

the unsubscribe link in emails
your account settings
contacting us directly

Legal basis: Consent (Art. 6(1)(a) GDPR).

4. Analytics and Website Improvement

We may analyze Website usage to improve content, user experience, and functionality.

Tools used may include Google Analytics, Google Ads, or similar platforms, implemented with Consent Mode v2.

Legal basis: Legitimate interest (Art. 6(1)(f) GDPR), or consent where required.

5. Handling Requests and Complaints

We process your data when you submit questions, complaints, or support requests.

Legal basis: Legitimate interest (Art. 6(1)(f) GDPR).

IV. Data Retention

We retain personal data only as long as necessary for the purposes collected:

Customer data → throughout the contractual relationship
Financial data → 10 years (according to accounting law)
Marketing data → until consent is withdrawn
Contact form data → until your inquiry is resolved
User accounts → until deleted by the user

Deleting your account does not automatically delete all personal data; you may request complete deletion at any time.

V. Disclosure of Personal Data

We may share your data with:

courier companies (for delivery)
payment processors
IT and hosting service providers
marketing and analytics providers (with consent)
public authorities when required by law

All partners are carefully selected and comply with GDPR requirements.

We do not sell your personal data.

VI. International Data Transfers

Data may be transferred within the European Union.
If transfer occurs outside the EU, we ensure adequate safeguards such as Standard Contractual Clauses (SCCs).

VII. Your Rights

As a data subject, you have the following rights:

Right to access – to know what data we process and why
Right to rectification – to correct inaccurate data
Right to erasure – to request deletion of your data
Right to restrict processing
Right to data portability
Right to object to processing based on legitimate interest or for marketing
Right not to be subject to automated decision-making
Right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP)

VIII. Updates to This Policy

We may update the Privacy Policy when needed. Any changes will be published on this page.